Auto Renewal FAQ

1When will my card be charged?
You will be charged at the end of your expiration month. You will receive communication from Crystal Bridges before your card is charged.
2Will I get a receipt?
You will receive a receipt in the mail with your new expiration stickers. If you require an additional or secondary receipt, please contact us at [email protected] or 479.418.5728. If you have a digital membership card, the expiration date will update automatically.
3What happens if my payment doesn’t go through?
If your payment doesn’t go through, we will contact you via email to request new card information.
4How do I change the card that is associated with my membership?
If you need to change your payment method, please contact us at [email protected] or 479.418.5728.
5How do I opt out after I’ve already opted in?
If you decide to opt out of auto renewal after opting in, please contact us at [email protected] or 479.418.5728.
6How do I upgrade my membership?
In order to upgrade your membership, please contact us at [email protected] or 479.418.5728.
7Will I still receive my discount?
Yes! If you normally qualify for a discount on your membership, you will receive that discount at the time of auto renewal.
8Will I be notified prior to my card being charged?
Crystal Bridges will send an email before charging your card. If you wish to change your card information or opt out of auto renewal at this time, please contact [email protected] or 479.418.5728.